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z/OS – z/OS Problem Diagnosis and Resolution Assessment 2.5

Duration

1 hour

Description

This assessment measures the student’s skills and knowledge associated with being able to identify and apply an action to be taken when a system related problem occurs.

Audience

This assessment is designed for data center staff responsible for resolving z/OS hardware and software problems, or other IT specialists that need to perform z/OS system problem resolution.

Prerequisites

Skills and knowledge associated with being able to identify and apply an action to be taken when a system related problem occurs.

The following Interskill courses have been used as reference for this assessment:

  • z/OS – Concepts 2.5
  • z/OS – Managing and Processing z/OS Data 2.5
  • z/OS – Initializing and Terminating the z/OS System 2.5
  • z/OS – Displaying z/OS System Activity 2.5
  • z/OS – Advanced z/OS Monitoring Facilities 2.5
  • z/OS – Identifying z/OS System Problems 2.5
  • z/OS – Removing Tasks from the z/OS System 2.5
  • z/OS – Techniques for Handling General z/OS Problems 2.5

Additional on-the-job training in the areas above should also be undertaken to prepare you for scenario based questions that have been included in this assessment.

Objectives

This assessment covers the following topics:

  • Interpreting error messages and display command data
  • Varying devices online/offline
  • Canceling started tasks and TSO users
  • Use of Traces and Dumps
  • Common abend codes

Course Content

z/OS Problem Diagnosis and Resolution Assessment